Terms and Services

These Terms of Service ("Terms") govern your use of the PDF editing services provided by UMAMI DIGITAL SOLUTIONS LTD ("PDFZEN," "we," "us," or "our") through the website www.pdfzen.co ("Website"). By accessing or using the services offered on this Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

Welcome to PDFZEN! By choosing to use our services, you acknowledge and agree to comply with the following Terms of Service. We encourage you to carefully read and understand these terms to ensure a positive and secure experience while using PDFZEN.

PDFZEN reserves the right to modify, amend, or update these Terms at any time without prior notice. It is your responsibility to stay informed about any changes. Continued use of the services after any modifications constitutes your acceptance of the revised Terms.

1.1 Your Responsibilities

As a user of PDFZEN, you are responsible for maintaining the confidentiality of your account credentials. You agree not to use the services for any unlawful or prohibited purpose. Additionally, you will not engage in any activity that may interfere with the proper functioning of the Website or services.

1.2 Notification of Changes

We will strive to notify users of any significant changes to these Terms. However, it is advisable to periodically review the Terms of Service to ensure compliance with the latest updates.

If you have any questions or concerns regarding these Terms or the services provided by PDFZEN, please contact us at contact@pdfzen.co.

2. Services and Subscriptions

PDFZEN is dedicated to providing high-quality PDF editing services through our user-friendly website. We understand the importance of efficient document management, and our platform offers a range of features to enhance your PDF editing experience.

2.1 Trial Period

To ensure you have the opportunity to explore our services, we provide a trial period at the minimal cost of €0.50 for the first 24h. During this period, you can experience the full functionality of EDITPDF without any commitment. Take advantage of this trial to assess how our platform meets your PDF editing needs.

2.2 Subscription Details

After the trial period, a subscription fee of €49.70 per month will apply unless canceled. This subscription grants you continuous access to our advanced PDF editing features, ensuring a seamless experience for your document editing requirements.

2.3 Features and Enhancements

Our commitment to excellence means that we consistently update and enhance our services. Subscribing to PDFZEN not only provides you with current features but also ensures you receive the latest enhancements and updates as part of your subscription benefits.

3. Subscription Cancellation

At PDFZEN, we understand that circumstances may change, and you may need the flexibility to manage your subscription. Our subscription cancellation process is designed to be straightforward, giving you control over your account.

3.1 Cancellation Process

You have the freedom to cancel your subscription at any time. Simply visit the "unsubscribe" section on our Website, where you'll find a user-friendly interface to guide you through the cancellation process. Follow the prompts to confirm your decision, and your cancellation will be effective immediately upon your request.

3.2 No Hidden Charges

We believe in transparency, and that includes our cancellation policy. You won't encounter any hidden charges or additional fees when canceling your subscription. The process is clear, and you only pay for the period you've subscribed to PDFZEN services.

4. Payment and Refund Policy

4.1 Payment Process

We strive to make your payment experience secure and convenient. The subscription fee is processed securely through our payment gateway, ensuring the confidentiality and integrity of your payment information. By subscribing to our services, you agree to provide accurate and complete payment information. It is your responsibility to keep this information up-to-date.

4.2 Account Suspension or Termination

Inaccurate or incomplete payment information may lead to the suspension or termination of your account. To avoid any disruption in your access to PDFZEN's services, please ensure that your payment details are current and valid.

4.3 Refund Policy

Your satisfaction is our priority. If you are dissatisfied with our services, you may request a refund within 14 days of the initial subscription charge. To initiate a refund, please contact us at contact@pdfzen.co. Refunds will be processed based on our evaluation of the circumstances surrounding your request. We aim to handle refund requests fairly and promptly.

4.4 Transparency and Communication

We believe in transparency throughout the payment and refund process. If you have any questions or concerns regarding your payment, subscription, or refund, feel free to reach out to our customer support team at contact@pdfzen.co. We are here to assist you.

4.5 Changes to Payment Policy

PDFZEN reserves the right to modify or update the Payment and Refund Policy. Any changes will be communicated to users in advance. Continued use of our services after modifications constitutes acceptance of the revised policy.

5. User Responsibilities

5.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials. It is essential to keep your password secure to prevent unauthorized access.

5.2 Ethical Use of Services

You agree not to use the services for any unlawful, unethical, or prohibited purpose. PDF Editor is intended for legitimate and ethical use, and we expect users to adhere to high standards of integrity and legality when utilizing our platform.

5.3 Proper Use of Website and Services

You will not engage in any activity that may interfere with the proper functioning of the Website or services. This includes but is not limited to attempts to gain unauthorized access, distribution of malicious software, or any action that may compromise the security and integrity of PDFZEN.

6. Applicable Law

We hereby declare that the terms of service for our platform are governed by the applicable laws of the United Kingdom. By utilizing our services, you agree to adhere to and be bound by the regulations and legal provisions governed by the laws of the UK. Any disputes or legal matters arising from the use of our services will be subject to the jurisdiction of the UK legal system.

7. Contact Information

7.1 Customer Support

PDFZEN is dedicated to providing excellent customer support. If you have any questions, concerns, or need assistance related to our services, feel free to contact our customer support team at contact@pdfzen.co. We strive to respond promptly to ensure a positive experience for our users.

7.2 General Inquiries

For general inquiries or if you are unsure which department to contact, you can reach our general inbox at contact@pdfzen.co. We'll ensure your message is directed to the appropriate team for a swift and accurate response.